Three problems worth the complexity.

Transforming digital vehicle finance

Led a multi-year transformation across digital acquisition, servicing and self-service — spanning web, mobile banking, authenticated banking and internal digital platforms.

Designing the service ecosystem behind modern card payments

Work across virtual card consolidation, 3D Secure, push provisioning, tokenisation, card enrolment and Tap to Pay — including customer journeys and detailed service blueprints for push provisioning, card enrolment and Tap to Pay.

When product ownership and scrum-team capacity were missing, I stepped beyond a formal design remit to keep squads operating and manage stakeholder expectations.

Building a new financial-services mobile ecosystem

A new mobile ecosystem bringing multiple financial-services business units into one customer experience — regulated journeys, legacy integration and a private-beta path to launch.