Moving On To The “Next Thing” Without Baggage: A Guide To Avoiding Rebound Career Moves
Why changing jobs does not automatically change the patterns we carry with us — and how to make the next career decision with more intention.
In development
Thinking
Notes, essays and ideas shaping how I think about strategy, experience, business and life.
Writing collects the essays and observations I publish. Reading holds the books I keep returning to, and how they shape the way I work.
ArticleCareer essay
The Missing Metric in Product Design: Economic Impact
Why product and experience work that ignores business economics is incomplete — and how connecting CX decisions to commercial value changes the conversation.
Published·Medium ↗
LinkedIn articleA Better Customer Experience Is Not the Same as a Better Interface
Why interface improvement is only one layer of customer experience — and why journeys, systems, operations and business decisions often matter more.
Published·LinkedIn ↗
EssayYour Solution Is Only as Good as the Questions You Ask
Why curiosity is not enough — and why the quality of the question often determines the quality of the solution, whether in product work, research, leadership or life.
Published·LinkedIn ↗